How Big Peach Car Wash Saved Thousands with Rinsed

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Learn how Big Peach Car Wash saved thousands and streamlined their operations with the help of Rinsed. Todd Rivers, an Owner of Big Peach Car Wash, and Ronny McClendon share how Rinsed helped to reduce churn, increase online sales, and enhance customer communication, driving success for their business.

About Big Peach Car Wash

Big Peach operates 8 locations in middle Georgia and recently expanded to include a location in Florida. What sets Big Peach apart is their dedication to customer service, employee well-being, and community involvement. They aim to be the community’s car wash, giving back to the people who support them.

"What makes Big Peach different is we focus on customer service. We focus on retaining employees. We focus on our employees, our employees are a very valuable part of what we do and we try to convey that. We also focus on our communities that we're in. We want to help out our communities and be the community's car wash."" - Todd Rivers

Reducing Churn and Increasing Savings

Before partnering with Rinsed, Big Peach struggled with high churn rates. Rinsed provided tools to update customer credit cards and streamline membership management, significantly reducing churn and saving thousands of dollars.

"Before we started with Rinsed, we were struggling with our churn rates and everything else, and they've been able to come in and help our customers update their credit cards and do a lot of the simple things that people overlook." - Todd Rivers

Analytics within Rinsed also allow Big Peach to analyze the reasons behind customer churn, enabling better communication and retention strategies.

"Within the first couple of months, we just saw a tremendous reduction in the amount of churn, which has saved us thousands of dollars with Rinsed." - Ronny McClendon

Boosting Online Sales

Rinsed provided Big Peach the tools to easily sell memberships online, resulting in over $20,000 in incremental revenue.

"Before Rinsed, we weren't selling plans online. They've allowed us to be able to do that now with their easy checkout form. And so we, I mean in a short amount of time created over $20,000 in revenue without even trying."- Ronny McClendon

Enhancing Community Engagement and Customer Communication

Big Peach prides itself on community involvement and customer communication. Rinsed has made it easier for them to promote events and reach a wide audience.

"When you think about communication with your customers, Rinsed is just the easiest way to go.” - Ronny McClendon

Impact of Rinsed

"It's kind of like what has Rinsed not done for us? You know, Rinsed has taught us a lot about the industry that we didn't know. I can tell you that.” - Ronny McClendon

The partnership with Rinsed has enabled Big Peach to drive added value for their business and their customers. Rinsed has provided the customer service and support they need to work effectively and have their business succeed.