Smarter support.
Faster resolutions.
Happier customers.
Support Agent is an AI-powered phone support solution that handles customer requests automatically, so you don’t have to.
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24/7 Availability
Every call gets answered, no matter the time of day or volume of calls.
Instant Processing
Requests are handled automatically, keeping your team focused on the wash.
Multi-Language Support
Connect with customers in 16+ languages.
Consistent Experience
Every customer gets great support, every time.
Lower Costs
Reduce expenses while keeping support reliable.
Bring Automation to your Phone Support
Support Agent connects directly to your POS to instantly handle customer requests—reducing wait times for customers and follow-ups for your team.
Support Agent can:
- Instantly identify members based on phone number or barcode.
- Automatically process cancellations, switch plans, credit card information updates, and other common requests without any staff assistance.
- Handle FAQs and routine inquiries, so your team doesn't have to answer the same questions over and over.
- Proactively offer downsell plans and outline membership benefits to reduce churn and keep customers engaged.
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Have Complete Visibility Within The Car Wash CRM Platform
Support Agent works alongside The Car Wash CRM, giving you a single platform to manage all customer interactions. Within the CRM platform, you will have access to:
- All Call Recordings: Review every call, complete with playback functionality.
- Comprehensive Call Details: Access all customer information along with concise summaries of each conversation.
- Ticket Management: View details on every processed request from membership cancellations to switch plans.
Frequently asked questions
How much does Support Agent cost?
What if the customer has a question or request that Support Agent cannot handle?
What languages does it speak?
Which POS systems are compatible with Support Agent?
Can Support Agent handle simultaneous calls?
Will I be able to access the call recordings?
