How Rising Tide Grew Memberships 4x and Saved $100,000’s with The Car Wash CRM & Salespath

‍

Discover how Rising Tide Car Wash transformed their sales operations, increased memberships, and saved hundreds of thousands of dollars with the help of both The Car Wash CRM and Salespath. In this customer story, Thomas D’eri, COO of Rising Tide, and Andre Paez, General Manager, share how the Rinsed products have helped their business grow.

About Rising Tide Car Wash

Rising Tide Car Wash operates three locations in Broward County, Florida. What makes Rising Tide unique is its mission to employ people with autism, inspired by Thomas' brother Andrew, who is on the autism spectrum.

"What makes Rising Tide different from other car washes is that we were founded with the mission of employing people with autism for 80% of our staff. And we did that because my brother Andrew's on the autism spectrum and we wanted to build a community around him." - Thomas D'eri

Transforming the Sales Process with Salespath

Rising Tide has been a Rinsed customer for over two years and started using Salespath four months ago. Before Salespath, they felt like they were flying blind in their sales process. With Salespath, they saw immediate benefits, including a sixfold increase in upgrade sales and a fourfold increase in membership sales.

"There are so many benefits that we saw right away from implementing Salespath, over a 6x times increase in our upgrade sales, over a 4x increase in our membership sales. I think what was most important is now we had assurance of who our good players are and who was really doing what we were asking them to do every time." - Thomas D'eri

Salespath has helped Rising Tide Car Wash in three significant ways:

1. Visual Aid: Helps keep team members on track during each customer transaction.
2. Gamification: Engages and motivates the team through built-in game elements.‍
3. Real-time Coaching: Allows managers to coach team members using audio recordings of their sales pitches.

Salespath's visual aids, gamification, and real-time coaching have been game changers for their team, keeping them engaged and consistently improving.

"Salespath is a game changer because it's fun for the team." - Andre Paez

Saving Money and Streamlining Processes with The Car Wash CRM

Rising Tide has saved hundreds of thousands of dollars by using The Car Wash CRM, which simplifies credit card renewals and automates the membership cancellation process.

"With Rinsed CRM, we've saved hundreds of thousands of dollars simply in getting our customers to be able to renew their credit cards easily." - Thomas D'eri

Looking to the Future

Rising Tide appreciates the commitment Rinsed has made to listening to their customers and continuously improving the product. They are excited about continued integrations of The Car Wash CRM and Salespath, anticipating even greater benefits for their sales and marketing efforts.

"I'm absolutely so excited to see Rinsed CRM and Salespath be integrated. I believe it's going to be a complete game changer for the sales experience for our customers and our ability to effectively market to our customers." - Thomas D'eri